Welcome to novio Mobile App, owned and operated by Credilio Financial
Technologies Pvt Ltd, a company incorporated under the provisions of the
Companies Act, 1956 and having its registered office at 1001, Classic
Pentagon, Western Express Hwy, Parshiwada, Chakala, Andheri East,
Mumbai, Maharashtra 400053.
By registering with novio and accessing the novio Services, the
user represents and warrants that:
1. a. They are 18 years of age or older;
2. b. They are capable of entering into a legally binding agreement; and
3. c. They are not barred or otherwise legally prohibited from accessing or using the novio App and novio Services.
The user agrees to seek their credit score from Credit Information
Companies using the novio App and disclose the said credit score to
novio. novio may use the said credit score to determine the user's
eligibility for access to various novio Services. novio may, at its sole
discretion, prevent users from accessing the novio App.
Before using the App, users must read all of these General Terms of Use
(“Terms”) herein and the Privacy Policy provided on the App. By using
novio's products, software, services, and the Website or by availing any
products offered by novio’s partner institutions or third parties
(“Services”), users understand and agree that novio will treat their use
of the Services as acceptance of these Terms from such point of usage.
Users may not use the App if they do not accept the Terms. It is
strongly recommended for users to return to this page periodically to
review the most current version of the Terms in force. novio reserves
the right at any time, at its sole discretion, to change or otherwise
modify the Terms without prior notice, and the user's continued access
or use of this App signifies their assent/ratification of the updated or
modified Terms. If users object to these Terms or any subsequent
modifications to these Terms in any way, their only recourse is to
immediately terminate the use of the App. novio may require users to
agree to additional terms (if any) between them and novio in connection
with specific services that they may avail of from time to time. The
service provided by novio through the App is available and appropriate
only for use in India.
Additional Terms: In addition
to these Terms, certain plans, offers, products, services, elements, or
features may also be subject to additional terms, conditions,
guidelines, or rules which may be posted, communicated, or modified by
novio or applicable third parties at any time. The user's use of any
such plan, offer, product, service, element, or feature is subject to
those additional terms and conditions, which are hereby incorporated by
reference into the Terms, provided that in the event of any conflict
between such additional terms and the Terms, the Terms shall control.
App Permissions: The permissions collected in the app will
serve the following purposes:
. -They are 18 years of age or older;
. -They are capable of entering into a legally binding agreement; and
. -They are not barred or otherwise legally prohibited from accessing or using the novio App and novio Services.
novio may collect PAN as information during registration. The purpose of
the PAN will be to verify the user through the Bureau and also pull the
Bureau records. The Bureau records will help with checking the
eligibility of the user for credit cards offered on the app. By doing
so, novio will assist (but not guarantee) in improving the approval
chances for credit cards.
Brand Packs: For all customer who
have availed the Brand Packs, the ability to redeem the brand packs will
be available inside the novio app if the brand packs has not expired.
novio Limited Period Offers: novio may run promotional
offers for a limited time. These offers will be valid only for select
customers who receive the offer through WhatsApp, Push Notifications, or
any other authorized communication channel. In the event that the
promised benefit is unavailable due to unforeseen circumstances, an
alternative benefit of equal or higher value will be provided to the
customer.
Account Deletion: Users can request for the
account to be deleted by filling the details in the app under 'delete
your account'. Once a request is received, novio will confirm the
deletion status to the user within 10 working days.
novio is
a product offered by Credilio Financial Technologies Pvt Limited – which
acts as an authorized distributor for banks and NBFCs. Customers
registered on Credilio will also be shown as registered on novio.
novio Rewards Program Terms and Conditions (w.e.f. 25 Jul 2025)
1. Introduction
This novio Rewards Program (hereinafter referred to as the “Rewards”) stipulates various reward schemes offered by Credilio Financial Technologies Private Limited (hereinafter referred as “novio”) having its registered office at (hereinafter referred to as “We”, “Us”, “Our”, “Company” or “novio”), to its end user (hereinafter referred to as “You”, “Your”, “Customer”) in relation to the use of the website www.novio.in and/or the mobile application ‘novio App’ available at Android/ iOS platforms (collectively referred to as the “Online Platform”).
2. Definitions
Except otherwise provided, these words will have the following meanings:
“novio coins” mean the currency of Rewards. Customers are
assigned novio coins for performing certain transactions or actions.
novio coins assigned in above manner can be redeemed against
options provided in novio app at the instant of redemption. These
options can be modified from time to time at the sole discretion of
Credilio.
“Gift Cards” or “Vouchers” mean the facility of
purchasing gift cards offered on novio app. This is offered in
partnership with our Vendor Edenred, or any such entity, who will be
fully responsible for operating this facility. In case of any usage
complaints, queries or issues will be managed by respective Vendors.
“Services” means access to the Platform and services
provided through it, our content, and any other product or service
provided by us pursuant to these Terms; Through our Services, the user
is allowed to redeem novio coins against various options provided.
“Vendor” means a third-party marketplace, seller, Gift Card
issuer or vendor whose goods or services you can avail through our
Platform;
3. novio Rewards Program
Under the novio Rewards Program, users can earn novio coins through the following means:
Users' participation in any offer constitutes their understanding and
agreement to the complete terms and conditions associated with each
offer.
The earning, accumulation, redemption, validity, and
expiry of novio coins are governed by the terms and conditions of the
Rewards Program as updated and communicated periodically. novio coins
have no monetary value unless specifically permitted for redemption as
per the Rewards Program terms, and cannot be exchanged for cash or any
other benefit unless explicitly communicated otherwise
novio
coins shall be assigned only on successful transactions via the novio
platform and transactions where refund has been initiated will not be
considered or adjusted, wherever needed. In case we learn that a User is
involved in manipulative behaviour or malpractices of any sort
whatsoever, Credilio shall have the sole right to cancel any balance of
novio coins and also disqualify such Users from all further offers/
programs and benefits provided by Credilio.
Credilio reserves the right to:
4. Usage and Redemption of novio coins
Users may use their accumulated novio coins , subject to availability,
for purchasing select brand goods or services as displayed and offered
in the novio App at the time of redemption. Redemption of novio coins
may require additional payment by the user .
The redemption
of novio coins is operated by Vendors engaged by Credilio. While
Credilio facilitates access through vendors, Credilio does not make any
warranties or guarantees regarding the quality, merchantability,
fitness, or fulfilment of the gift cards or the goods/services
purchased.
In case of any issues with the purchase, users
may reach out to customer support at
customercare@novio.in, and we will endeavour to assist in resolving the issue with the
third-party provider. However, Credilio’s liability is limited to
coordinating with the Vendor, and any claims regarding the gift
card/services/product itself are subject to the terms of the issuing
brand and/or third-party provider.
The list of goods /
services available for redemption, as well as the rates at which gift
cards or goods/services are offered, are determined by Credilio at its
sole discretion and are subject to change at any time without prior
notice. Credilio does not guarantee the availability of any specific
brand, denomination, or discount rate at any given time.
In
case of any dispute relating to the Rewards Program, including earning,
redemption, or brand availability, the decision of Credilio shall be
final and binding.
Additional FAQs for Rewards
Q. How can I earn novio coins on the novio App?
You can earn novio coins by making purchases using your SBM Credilio Credit Card, participating in promotional campaigns, or completing specific actions as communicated through the novio app, SMS, WhatsApp, or email. More such eligible activities will be added from time to time. Please refer to novio app for details.
Q. Where can I see my earned novio coins?
You can view your rewards balance in the ‘Rewards’ section of the novio App home screen.
Q. How can I redeem my novio coins?
You can redeem your novio coins for gift cards from a variety of brands listed in the ‘Rewards’ section of the app. Redemption always requires payment of a particular amount – to be paid via UPI or Credit Cards or Debit Cards; you cannot redeem gift cards using only novio coins.
Q. Which brands can I redeem novio coins for?
You can see the current list of brands and their discounts in the ‘Rewards’ section of the app. The brands available for gift card redemption may change from time to time.
Q. Is the discount on gift cards fixed?
No, the discount percentage on gift cards may vary across brands and over time. Keep checking your novio app from time to time.
Q. Can I use only novio coins to buy a gift card?
No, redemption for gift cards requires payment of a particular amount from Users. You must pay this amount using UPI or Credit Cards or Debit Cards or other payment options available in the payment gateway.
Q. I am facing an issue with my redeemed gift card. What should I do?
If you face any issues with your redeemed gift card, please contact our customer support at customercare@novio.in and we will assist you.
Q. Do novio coins expire?
Promotional rewards have an expiry date, which is communicated at the time of the offer and is also visible in the app once the coins have been credited. Please check the ‘Rewards’ section in the app to view the expiry of your promotional rewards. Keep checking terms of Rewards to check the conditions that are subject to vary from time to time.