Welcome to novio Mobile App, owned and operated by Credilio Financial Technologies Pvt Ltd, a company incorporated under the provisions of the Companies Act, 1956 and having its registered office at 1001, Classic Pentagon, Western Express Hwy, Parshiwada, Chakala, Andheri East, Mumbai, Maharashtra 400053.
By registering with novio and accessing the novio Services, the user represents and warrants that:
The user agrees to seek their credit score from Credit Information Companies using the novio App and disclose the said credit score to novio. novio may use the said credit score to determine the user's eligibility for access to various novio Services. novio may, at its sole discretion, prevent users from accessing the novio App.
Before using the App, users must read all of these General Terms of Use (“Terms”) herein and the Privacy Policy provided on the App. By using novio's products, software, services, and the Website or by availing any products offered by novio’s partner institutions or third parties (“Services”), users understand and agree that novio will treat their use of the Services as acceptance of these Terms from such point of usage. Users may not use the App if they do not accept the Terms. It is strongly recommended for users to return to this page periodically to review the most current version of the Terms in force. novio reserves the right at any time, at its sole discretion, to change or otherwise modify the Terms without prior notice, and the user's continued access or use of this App signifies their assent/ratification of the updated or modified Terms. If users object to these Terms or any subsequent modifications to these Terms in any way, their only recourse is to immediately terminate the use of the App. novio may require users to agree to additional terms (if any) between them and novio in connection with specific services that they may avail of from time to time. The service provided by novio through the App is available and appropriate only for use in India.
Additional Terms: In addition to these Terms, certain plans, offers, products, services, elements, or features may also be subject to additional terms, conditions, guidelines, or rules which may be posted, communicated, or modified by novio or applicable third parties at any time. The user's use of any such plan, offer, product, service, element, or feature is subject to those additional terms and conditions, which are hereby incorporated by reference into the Terms, provided that in the event of any conflict between such additional terms and the Terms, the Terms shall control.
App Permissions: The permissions collected in the app will serve the following purposes:
novio may collect PAN as information during registration. The purpose of the PAN will be to verify the user through the Bureau and also pull the Bureau records. The Bureau records will help with checking the eligibility of the user for credit cards offered on the app. By doing so, novio will assist (but not guarantee) in improving the approval chances for credit cards.
Apply for a Credit Card: novio acts as a distributor for all Banks (as available in the credit card listing). However, novio does not make decisions, and all underwriting decisions are at the sole discretion of banks.
Existing Credit Card Application Tracking: Existing credit card applications will be available for the user under 'My Applications'. These applications will include those done on the novio App, the Credilio Financial Technologies Pvt Limited Platform (through self-journey or assisted journey), or any partner platform using technology created by Credilio Financial Technologies Pvt Limited.
Brand Packs: novio App offers users the option to buy brand packs. The availability/options of brand packs are at the discretion of novio. Users cannot request a brand pack currently not available in the offerings. The purchase of brand packs will require payment by the user. In case of payment issues, the user can reach out to novio customer care. novio will endeavour to resolve the issue but does not promise refunds in case of issues with the user’s bank. All brand packs are offered by novio in Partnership with Thriwe, and the terms and conditions of Thriwe apply to the purchase of any brand pack. From time to time, novio might run promotional offers where certain brand packs can be available at a discounted price/complimentary (free of cost). If the user does not utilize the offer during this promotional period, novio is not obligated to offer the discounted price after the promotional offer has ended. The promotional offer will be communicated to the user either in the app or through SMS/WhatsApp/Email.
novio Limited Period Offers: novio may run promotional offers for a limited time. These offers will be valid only for select customers who receive the offer through WhatsApp, Push Notifications, or any other authorized communication channel. In the event that the promised benefit is unavailable due to unforeseen circumstances, an alternative benefit of equal or higher value will be provided to the customer.
Account Deletion: Users can request for the account to be deleted by filling the details in the app under 'delete your account'. Once a request is received, novio will confirm the deletion status to the user within 10 working days.
novio is a product offered by Credilio Financial Technologies Pvt Limited – which acts as an authorized distributor for banks and NBFCs. Customers registered on Credilio will also be shown as registered on novio.