SBM Credilio Credit Card

Frequent Asked Questions

GENERAL

Q. What is SBM bank's SBM Credilio FD-backed Credit Card?

SBM Credilio Credit Card is an FD-backed secured credit card issued by SBM Bank India, powered by Visa, and bought to you by Credilio.

Q. What are the features of the SBM Credilio Credit Card?

  • Up to 1 % cash back on POS/ECOM transactions

  • High Interest rate on Deposits up to 7.00%* per annum.

  • Zero Joining Fee

  • Welcome Benefits from Leading Brands

Q. Is my Deposit Safe with SBM Credilio?

Yes, the underlying banking partner of SBM Credilio Credit Card is SBM Bank India Limited. SBM Bank India is an RBI-regulated entity, and deposits with the bank are protected under RBI's DICGC scheme. That means your FD and transactions on credit cards are protected under RBI Rules.

Q. Does SBM Credilio Offer unsecured credit cards?

SBM Credilio only offers Secured FD-backed credit cards in association with SBM Bank India.

Q. Do secured credit cards build my credit score?

Yes, every transaction and repayment you make on a secured credit card gets recorded, and a report gets sent to a Credit Information Bureau like CIBIL, Experian, EquiFax etc. This helps build a better credit score.

Q. What are the Welcome benefits I will get with this Card?

Brand  Offers 
Myntra  Extra 10% off up to Rs.500 on a min. buy of Rs.999 on selected styles 
Swiggy  Voucher of Rs. 75 
McDonalds  Get any one of the items FREE (McAloo Tikki Burger/ McEgg Burger/ Medium Fries/ Coke) on purchase of Rs.249 (Applicable West and South) 
Gaana  3 Month Free Subscription of Gaana Plus 
Ajio  Flat 400 on minimum purchase of Rs. 2000

ACCOUNT OPENING

Q. How do you apply for SBM Bank’s SBM Credilio FD card?

Customers can download the SBM Credilio Credit Card app from Google PlayStore and apply for SBM bank’s SBM Credilio FD card via the app.

Q. What are the steps for Creating a Fixed Deposit and getting the credit card?

  • Login to the SBM Credilio Credit Card application with a valid mobile number and verify your number via OTP.

  • Choose your FD Plan and accept MITC, KFS, and customer T&C.

  • Enter your PAN number for validation.

  • Enter your personal details and accept T&C to complete the application.

  • Enter the valid Aadhar number linked with a valid mobile number to verify the Aadhar details and verify with OTP.

  • Confirm your Aadhar address or add a new address for Physical card delivery.

  • Fill out the complete Application Details. (For e.g. Education, Source of funds, etc.)

  • Pay for FD using your UPI.

  • Complete Video KYC.

  • On successful VKYC, FD gets created with virtual credit card issuance will be done.

FIXED DEPOSIT

Q. What is the Minimum amount for opening FD?

The minimum amount to open SBM Credilio FD is 5000.

Q. What is the Maximum amount for opening FD?

The maximum amount to open SBM Credilio FD is 50000.

Q. What are the different FD options available?

SBM Credilio offers the option of 4 different FD amounts i.e. 5000, 10,000, 25,000 and 50,000.

Q. Can you make additional FDs to increase your Credit Limit?

Yes, you are allowed to make additional FDs. The total amount for all your fixed deposits can go up to ₹2,00,000.

Q. What is the tenure for opening SBM Bank Credilio FD?

390 days.

Q. What is the Interest rate on SBM Bank’s SBM Credilio FD Credit card?

Fixed deposit (FD) rates are not static and can change over time. The rates will be updated on the SBM Credilio app, The customer can log in to the app and check the current FD rates.

Q. What happens when my deposit matures?

By default, all FD opened will be in auto-renewal mode. The principal as well as interest amount will get re-invested automatically for the same tenure keeping the credit limit same as earlier.

Q. Which banks are supported to pay for FD creation?

For FD Creation, the following bank accounts can be used to make the payment.

Allahabad Bank  DCB  Kotak Mahindra Bank 
Andhra Bank  Dhanalaxmi bank  Punjab National Bank 
AU Small Finance Bank  Equitas Small Finance Bank  Saraswat Bank 
Axis Bank  Federal Bank  South Indian Bank 
Bandhan Bank  HDFC Bank  Standard Chartered 
Bank Of Baroda  ICICI Bank  State Bank Of India 
Bank Of India  IDBI Bank  SVC Co-operative Bank 
Bank of Maharashtra  IDFC First Bank  Tamilnad Mercantile Bank 
Catholic Syrian Bank  Indian Bank  The Lakshmi Vilas Bank Limited 
 Canara Bank  Indian Overseas Bank  The Ratnakar Bank Limited (RBL) 
Central Bank of India  IndusInd Bank  The Saraswat Co-Operative Bank 
City Union Bank  Jammu & Kashmir Bank  Union Bank of India 
Corporation Bank  Karnataka Bank  UCO Bank 
Deutsche Bank AG  Karur Vysya Bank  Yes Bank

To ensure a successful FD Payment, make sure that the UPI account used for the FD payment is the same one that was registered at the time of bank account verification.

Q. When will interest be paid on my deposit?

The interest will be paid on closure of the FD. Incase of premature closure of FD, interest will be paid as per the bank's calculation on interest applicable.

Q. Where can I find the deposit terms and conditions?

Terms and conditions can be found on the SBM Credilio app, the SBM Credilio website, and SBM Bank’s website.

Q. Can I break my deposit before the date of the maturity?

In case the fixed deposit is liquidated prior to the completion of its tenure, tenure-based penalty shall be charged at one (1%) percent of interest accrued on the fixed deposit from the date of creation of fixed deposit till date of liquidation of fixed deposit. Sample Illustration: Consider that a FD of ₹10,000 is booked for 12 months at the interest rate of 6%. User decides to break it at the end of 6 months. During the time of booking FD, the interest rate for 6 months tenure was 5%. So, the pay-out will be done at an effective interest rate of 4% (5% - 1% penalty). Interest amount will be ₹10,000*(4/100) *(6/12) = ₹200. Payout amount will be = ₹10,000 + ₹2,00 = ₹10,200. You will also be charged card cancellation charges of Rs.599* (*Cancellation changes are subject to change).

Q. What is TAT for account closure?

7 -10 Working Day.

Q. Can I partially withdraw my deposit?

No, partial withdrawal is not allowed.

VKYC

Q. What are the documents required for VKYC?

You only need a valid PAN Card to complete your VKYC.

Q. What if your VKYC failed?

If VKYC is rejected, your FD amount will automatically be reimbursed to your account, which you used for making the payment. Amount reimbursement can take up to 5-7 working days. Feel Free to reach out to SBM Bank on customercare@sbmbank.co.in in case you need help.

Q. What to do after you complete your VKYC but the card is not ready?

Just relax and plan how you will use your SBM Credilio Credit Card. The bank will verify your application and issue you the card after successful approval of your application. It usually takes up to 2 days for the bank to approve your application, after which you can start using your virtual card directly from the app.

CREDIT CARD

Q. What will my credit card limit be?

  • Your credit limit will be 90% of FD amount.

  • Daily Spends up to Rs. 1.25 lacs

  • Maximum Cash Limit- 50% of Fixed Deposit

Q. Is there any Joining Fee for the SBM Bank’s SBM Credilio credit card?

No, the SBM bank’s SBM Credilio Credit card comes with a Zero joining fee.

Q. How do I order my physical credit card?

Once you activate your virtual card, your Physical Card will be delivered to you within the next 5-7 Working days.

Q. How to activate my physical credit card?

Once you receive your Kit, scan the activation QR code via your SBM Credilio Mobile app and activate offline transactions.

Q. How can I manage my SBM Credilio credit card for online and offline transactions?

You can manage your SBM Credilio Credit Card from the SBM Credilio Credit Card app from the home page by selecting Manage Card

Q. What can I do on SBM Credilio App?

You can completely manage your account, FD and card control via SBM Credilio App

  • Get your instant SBM Credilio Credit Card (create your fixed deposit + credit card).

  • Manage your deposits.

  • Increase limits by topping up anytime.

  • Activate your SBM Credilio Credit Card.

  • Lock/unlock your SBM Credilio card.

  • View, control and download statements.

  • Raise and resolve disputes on your transactions.

  • Pay your bills on time with reminders.

  • Enable/disable online/POS/international transactions.

  • Manage your card limits.

Q. What happens if I don’t pay my bills on time?

If bills aren’t paid on time, then there’ll be a penalty charged on your credit card and your credit score might also get affected negatively.

Q. Can I apply for an add-on card and EMI facility?

No, SBM Credilio does not offer add-on card or EMI option currently.

Q. Can I apply for a replacement card?

Yes, you can apply for a replacement card. You will be charged INR 249 for Lost card, there is no charge apply for blocked and damaged cards.

Q. Will my credit card outstanding affect my fixed deposit?

The FD will not be affected if the amount outstanding on the Credit card is paid before the due date. The interest-free grace period is 45 days. Post 60- days of non-payment the entire outstanding amount on the Credit card will be recovered from the Fixed deposit and the rest of the amount of the FD with the accrued interest (Till that date -1%) will be credited to the customer's source account after closing the credit card.

Example:

For a statement for the period 1st April to 30th April, the payment due date is 15th of May. Assuming you have paid your previous month's dues in full, the interest free period would be:

  • For the purchase dated 1st April, interest free grace period is from 1st April to 15th May = 45 days.
  • For the purchase dated 26th April, the interest free grace period is from 26th April to 15th May = 19 days.

Q. How to report any transaction disputes/discrepancies?

You can report any issue regarding a particular transaction by writing a mail to the customer care of SBM bank: customercare@sbmbank.co.in

Q. Does my credit history get reported to the credit bureau?

Yes, your credit history is reported to the credit bureau on a periodic basis.

Q. How can I dispute fraudulent transactions?

You can dispute fraudulent transactions by writing to customercare@sbmbank.co.in

Q. How can I close my card?

Raise a closure request by writing a mail to SBM Bank at customercare@sbmbank.co.in. While sending the email for Card Closure, the email should be from your registered mail ID along with customer name, Card Number ( Last 4 digit), FD account number and a copy of personalised cancelled cheque to transfer maturity amount.

Q. Will my credit card still work if the Fixed Deposit is matured or withdrawn?

If the Fixed Deposit is matured, then Yes, the credit card will still work. However, credit cards will not work if the Fixed Deposit is withdrawn.

CASHBACK CONSTRUCT

Q. How does the Cashback reward program work?

Every POS/ECOM transaction you make earns you a flat 1% back as Cashback rewards. Where 1 Cashback Point = ₹1.00

  • Cashback will be applied to your current outstanding credit card statement.

  • Therefore, the cashback you've earned will be adjusted against the net outstanding balance on your credit card within the billed amount.

  • If there is no net outstanding balance on your card, any accumulated reward points will be retained until you have a sufficient net outstanding balance eligible for the cashback

Q. What is the eligibility of the Cashback reward program?

  • Cashback is applicable to all valid transactions.

  • Cashback is not valid for negative MCCs and transactions categorized as Wallet Transactions, Gaming/Casinos, Rent payments, Gold purchases, Utilities, Mutual Funds, Insurance, and so on.

  • Cashbacks do not have an expiration date and will be transferred to your account.

  • Cashback allocation will be carried out based on the following criteria and adjusted in accordance with your credit card statement in alignment with your billing cycle.

  • The minimum cashback accumulation eligible for adjustment against the Credit Card outstanding is INR 250.

  • If the cashback amount is less than INR 250, it will not be adjusted against the Card outstanding but will be carried forward to the next month.

  • If the cashback amount is INR 250 or more, it will be adjusted against the Card outstanding.

  • The cashback amount will only be applied in multiples of INR 250 (e.g., 250, 500, 750, 1000, etc.).

  • Until the minimum cashback accumulation is met, it will not be applied against your outstanding balance.

Q. What are the exceptions for the 1% cashback?

Category  MCC Code 
FINANCIAL INSTITUTIONS - MANUAL CASH DISBURSEMENTS  6010, 6011,6012 
NON - FINANCIAL INSTITUTIONS - FOREIGN CURRENCY, MONEY ORDERS (NOT WIRE TRANSFER) AND TRAVELERS CHEQUES  6051 
REAL ESTATE AGENTS AND MANAGERS  6513 
NON-FINANCIAL INSTITUTIONS – STORED VALUE CARD PURCHASE/LOAD  6540 
GOVERNMENT-OWNED LOTTERIES  7800 
GOVERNMENT LICENSED ON-LINE CASINOS (ON-LINE GAMBLING) (US REGION ONLY)  7801 
BETTING (INCLUDING LOTTERY TICKETS, CASINO GAMING CHIPS, OFF - TRACK BETTING AND WAGERS)  7995 
POLITICAL ORGANIZATIONS  8651 
Security Brokers/Dealers  6211 
Fuel  5172, 5541, 5542, 5983 
Wallet  6540, 6541 
Rental  6513, 7349 
Jewellery  5051, 5094, 7631, 5944 
School & Educational Services  5111, 5192, 5942, 5943, 8211, 8220, 8241, 8244, 8249, 8299, 8351 
Utility  4900, 4814, 4816, 4899, 9399 
Insurance  5960, 6300, 6381 
Card, Gift, Novelty & Souvenir Shops  5947 
Railways  4011, 4112 
Member Financial Institution/Quasi Cash  6011, 6012, 6051

Q. What are the expiry and reversal conditions for the cashback?

  1. Cashback does not have an expiry as long as you have an active account with SBM Credilio.

  2. There is no minimum or maximum cap on the transaction amount to accrue cashback.

  3. If a customer's SBM Credilio Credit Card is terminated at any time for any reason, whether by the primary Cardholder or SBM Bank, the Cashback earned shall expire upon termination.

  4. Cashback accrued will be reversed if an eligible transaction is reversed.

  5. Cashback program is subject to change and will be notified to your Registered mail id

Q. What are the reward guidelines?

  1. Only valid purchases/ transactions qualify for Cashback -- excluding merchant codes ineligible for cashback.

  2. You cannot transfer the accrued Cashback points to another person.

  3. You cannot accumulate/ redeem your Cashback points if there is a breach of any clause of the most important terms and conditions.

  4. Fraud and/ or abuse relating to earning and redemption of Cashback points shall result in the forfeiture of the Cashback points as well as suspension and/ or cancellation of the SBM Credilio Credit card.

  5. You acknowledge and authorize SBM Bank (India) to share the details with the third parties for the fulfilment of redemptions.

  6. Upon redemption of the SBM Credilio Cashback points, the redeemed points shall automatically stand reduced or debited from the Cashback pool in the card account.

  7. Any taxes, liabilities, or charges payable to the Government or any other regulatory authority/ body, shall be borne directly by you and/ or billed to your account.

  8. SBM Credilio's computation of Cashback points shall be final, conclusive, and binding on you. SBM Credilio will not be liable to be disputed/ questioned except in case of manifest error.

SUPPORT

Q. How can I contact SBM bank Customer Support team?

Toll Free number- 1800 1033 817 Email- customercare@sbmbank.co.in